Frequently Asked Questions

Most of our game top-ups (like PUBG Mobile UC, Free Fire Diamonds, Mobile Legends Diamonds) are processed instantly via our automated system. You should see the credits in your game account within 1 to 5 minutes after a successful payment.

Yes, it is 100% safe! We partner exclusively with official game publishers and authorized regional distributors. We only require your Player ID/UID for top-ups—we never ask for your game passwords. Your account will never be banned for using our services.

You can easily add funds by logging into your account, navigating to the "Deposit / Wallet" section in your user dashboard, entering your desired amount, and choosing a payment gateway. Once paid, the balance is added to your account instantly to speed up your future checkouts!

We offer both global and region-locked gift cards (like US Google Play, TR PSN, etc.). It is very important that you carefully read the product title and description before buying to ensure the gift card matches the region of your account. Region-locked codes cannot be redeemed in mismatched accounts.

When you purchase an OTT subscription, you will receive either an account credential (Email & Password) or an official activation voucher code via email and in your order history dashboard. Simply follow the delivery instructions attached to your specific product to start watching.

In rare cases of network timeouts, a payment might be deducted while the order remains pending. Don't worry! Please wait 10-15 minutes. If it is still not delivered, open a Support Ticket from your dashboard with your payment proof or Order ID. We will either manually process the order or refund the amount to your wallet.

Due to the digital nature of game codes, gift cards, and direct top-ups, delivered items are strictly non-refundable. However, if we fail to deliver your product due to stock or server issues, we will provide a full refund directly to your EZEY Gaming Store wallet or original payment method.